Bttw Warranty

Called Lowes customer service to schedule routine maintenance on a 1-year-old mower. The plan doesn't cover routine maintenance I was told it did.

The service provider when I asked before I bought the mower was Carroll Equipment a reputable local service center. They no longer do warranty work.

The customer service person identified BTTW warranty in Smithfield Virginia as the service provider. Ok call the number they couldn't tell me who what or when and then the fees for a simple task that I got for 15 years on my old craftsman.

The service contract is sold as including routine maintenance it doesn't, There is a great repair shop locally Smiths and son been around for 30 years does good reliable work why not use them in st marys county.

Finally, I dread a major repair being covered.

If you get an extended warranty hand write what the salesman says is covered and ask questions.

Ashley Meador of BWWT Warranty recently helped me with an issue with my Husqvarna Mower purchased from Lowe's 3 years ago. I took the mower to the service provider organized by Ashley, as it gave me a quicker turn around.

I have pick up and delivery included in my warranty, and turns out the problem was not covered, but I quickly received a check to cover my expense of taking it in myself, and I found a local repair company I liked and will continue to use.

From my first contact with Ashley, she was prompt and thorough in contact and follow up in all aspects. I could not have received better customer service...she was excellent .

Once I understood the role this company plays with the company I purchased the warranty from(Big Box Store), things were very clear. I was told everything would be covered and that was just a sales pitch from the company I purchased the warranty from (Big Box Store).

I think it a big rip off save you money !!!!!!!!!!

Don't know got cut-off

So I have a really nice zero turn mower that I purchased from Lowes. I did buy the extended warranty.

Had some power issues so I called Lowes who was very nice and put me in touch with BTTW for arrangements. I spoke to Jo Smithfield who stated that pick up was not available in our area and the mower needed to be at the shop in five days. I purchased a trailer from Lowes and dropped my mower at the shop in the five days. The mechanic asks why I didn't just have them pick it up.

When I stated that option was never made available to me, he was shocked. I called Lowes and complained. The next day I started receiving harassing phone calls from Jo. I asked for her supervisor and she stated she did not have one.

I reached back out to Lowes and a very nice supervisor from BTTW contacted me. They apologized and I will do business with BTTW again but beware this Jo Smithfield person.

We have a 2year old 42 inch Huskavarna riding mower an after

No help from Bttw not even a damned returned phone call

Today I had a local repair shop

Come out an fix a problem with

The carburetor to the sum of 220

Dollars. If this is the best Lowe’s can

Do they don’t need to be in business.

I had a problem with a 1 year old Troy BIlt I bought from Lowe's. They obviously contracted BTTW to get the work done.

Bad idea. Wen the 12 year old came to pick it up, he go stuck in my front yard, tearing up the grass. My wife had to help him get his truck out. He didn't have her sign any paperwork, and didn't let us know where the mower was going.

We were told 2 weeks MAX, and we'd have the mower back. Fast forward 4 weeks. No mower. No word!

FInally I launch an offensive and call a bunch of people and finally get some answers: Back order. A part is on back order. Ok, I get that. Unfortunately, I have had to pay someone to mow my 3 acres twice in the last 4 weeks, putting me $150 out of pocket.

Finally, this harpy named Jo Smithfield calls and tells me 'If you want to complain, complain to Troy-BIlt' and basically reams me out in a 3 minute voice mail tirade about how I'M being unreasonable. . . .

. .

She's a nasty, nasty person. I'll just fix the damned thing myself next time.

In trying to have my lawn mower repaired for a warranty issue, the most difficult component has been dealing with BTTW Warranty. They are inept at customer service. Failures to return calls, execute claims or deal with rightfully angry people are issues for this service provider.

To add context, our mower is on its third visit to the shop in as many months (3-4 weeks per visit). It began with a transmission issue. Upon getting back from the shop, the serpentine belt shredded. This happened again immediately upon getting it back from that repair.

At this point, we have paid $80 for 2 pickups, about $50 in shipping for parts (not covered) and about $160 to have our grass cut. The total ($310) exceeds the cost of the extended warranty.

I would like to think that continued customer failures would get their attention, but we are treated more like a problem than a customer.

At this point, I have learned that this company is simply a middle man, and Lowes can execute the warranty if that is requested.

i have been trying to get Lowes to fix the chipper / shredder i bought, Troy Bilt, which has had constnat problems since i bought it. I have been dealing with BTTW warranty, who are rude, incompetent, and refuse to answer the phone.

I have finally given up on them, and going back to Lowes to complain. This company should have NOTHING to do with the Lowes warranty process. Linda is particularly rude, she just hung up on me. We have been calling her for a week, she never answers, then calls back at odd times.

Today she decides she needs my original purchase price. How would i know that? Why does it matter? i have never been asked by Lowes warranty about an original price, which they clearly have in their system, and feel this is just her attempt to avoid doing her job.

When i complained she said "bye" and hung up.

She needs to be in a business OTHER THAN customer service. I am now escallating this to Lowes corporate, and the NYS Attorney Generals office for failure to abide by an extended warranty.

The contact person for bttw is a person who obviously works from home and works when she wants to.

You can call all day and leave all the voice mails you want, but Ms Linda will get back to you when she gets ready.

I recommend never purchasing Lawn Tractor from Lowe’s as the customer service is sub par at best and extended warranty means that you will only get what the manufacturer warrants the equipment . Please do not waste your money.