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4.3

I have had the displeasure of needing repairs on my rider and was put through to this company who is in charge of setting up service. They got a local shop to have it picked up, repaired and returned. It was not a warranty issue so I paid out of pocket for repair.

All in all the customer service was good and the repair stuck.

Ive been reading the reviews and it seems a lot of the complaints are due to things out of this companies control. Lowes is who determines what is covered. Or if you still have warranty that came with it (I did not) then whomever made it does. Also on Lowes website it spells out what is (and is not) covered under their warranty. Also the time it takes for machine to be repaired also has nothing to do with them I don't think.

I only wrote a review (as most reviews are only written by people with complaints) to make a point. You cant be mad at a company for things out of their control.

Reason of review: Warranty issue.

Location: Norfolk, Virginia

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